Service Connect – now with Live Chat & Communities


Same People. Better Support.

The latest version of Service Connect gives you the best possible support for all your CDK solutions. Picking up the phone or being put on hold is a thing of the past. A brand new approach to support is available to you with Service Connect.

  • Faster than the phone

    Service Connect is the most efficient way to access CDK support - no holding on the phone, pressing 1 for this, 2 for that. It's available from your DMS or anywhere you have an Internet connection. Help is just a click away.

  • Your instant connection

    Instant Live Chat with us today. The second you type your message and press Send, one of our support associates is familiarising themselves with your needs. Your satisfaction is our priority.

  • Be first in line for support

    From chat to knowledge base articles, how-to videos to tips and tricks, you have access to a wealth of helpful answers and a dedicated team of professionals. Check out the search features or join in a conversation in our CDK Community forum to interact with other people in the automotive retail industry, just like you.

  • The right support, right now.

    Solving your issues, no matter how critical, is what we do. We connect you with the right resources and the right expertise for every issue, every time.

Learn more about Service Connect, Chat or Communities

Select from the menu to the right or read one of our interesting infographics below.

Ready to Start Using Service Connect?

Click the Service Connect icon from your DMS and get support today!

Service Connect

Easy to use

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Finely Tuned Search

Share, Learn, Collaborate

Your Direct Connection

Enhanced Case Search

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Latest Insights - Customer experience


How Soon is Soon?

Watch the video to hear why speed and a quality response make all the difference with today's automotive customers.

Watch video


What’s your name again?

David Loveday, International Product Manager at CDK Global, advises the best ways to delight your customers every time they call your dealership.

Watch video