DMS Applications Overview

CDK Global – offering you more

In addition to the core Dealer Management System, we offer a number of extra software applications to support the productivity and efficiency of your business.


These ‘add-on’ applications include:


Call Manager


Improve your customer service levels and increase up-sell opportunities with targeted call lists and professional call scripting

Campaign Manager


Take your marketing capabilities to the next level with the tools to plan, execute and measure the performance of multiple campaigns using a variety of marketing media

Integrated Telephony (CTI)


Transform your desk phone into an intelligent sales and customer service machine with caller availability, customer record screen-popping, click-to-dial and more.

Business Intelligence


Displays all your key business data with clear, easy graphical dashboards, including sales performance, net profit, labour costs, vehicle turnover, site or employee performance and much more.

Service Online


Provide your customers with the ability to book their service and repair work online directly into your workshop diaries at a time that is convenient to them

VHC Touch


Carry out vehicle checks with ease using a tablet device, identifying urgent repair work that can be approved immediately and non-urgent repair work that is automatically diarised for future follow-up.



Reduce invoice handling costs and customer queries by sending 100% of invoices electronically in machine-readable format from your DMS to your customers’ and suppliers’ back-end systems. Also, receive invoices in the same way.

For more information about the full list of available ‘add-on’ applications, please speak to your CDK Global Account Manager.

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